As part of our ongoing Quality Compliance within the Home we survey our Residents on a regular basis about what they think of Bilton Hall and the service we provide. Every six months a report is published showing the results of that survey:
April 2018 – September 2018
- Do you like living here?
- 93% said YES
- Do you feel protected and safe here?
- 93% said YES, 7% said Don’t Know
- Is your privacy protected?
- 86% said YES, 14% said Don’t Know
- Do you enjoy suitable activities?
- 72% said YES, 14% said Don’t Know
- Are you happy with the care you receive?
- 93% said YES, 7% said Don’t Know
- Are you happy with the staff here?
- 93% said YES, 7% said Don’t Know
- Are you happy with the meals here?
- 100% said YES
- Do you have access to the phone?
- 36% said YES, 36% said Don’t Know
- Do you know your democratic rights?
- 57% said YES, 36% said Don’t Know
- Are you happy with the cleanliness of the home?
- 86% said YES, 14% said Don’t Know
- Are you happy with the laundry service?
- 100% said YES
